Items returned to us for non-payment of any fees, or for being rejected by customs are not eligible to be refunded. International Orders - Buyer is responsible for any duties, taxes, or other fees. You will be responsible for filing a claim with the shipper for damages. If items are damaged in shipping, damage must be reported within 7 days and all original packaging materials need to be saved. Insurance coverage on shipments only covers items lost or damaged in shipping up to $100 depending on service type unless you contact us to purchase additional coverage. If your order shows delivered and you have not received your package, please contact the shipping provider as they are better able to assist you.īasic insurance is included with Priority Mail and UPS shipments. It is important to have your order delivered to a secure location. We are unable to offer refunds or replace orders that have been sent with a valid tracking number and show delivered by the carrier. Purchases of special order, custom, or surplus items are final. Fragrance Oils, Soap Making Supplies, Cosmetic Supplies, and other items that can be used for body products or cosmetic use are not eligible to be returned. Returns without prior authorization will not be processed. Shipping charges are not refundable, buyer pays return shipping. Contact us for a return authorization before returning any items. A 15% re-stocking fee applies (Minimum charge $7). Returns accepted for new products in original packaging only for 21 days. See /patents for more information and labeling requirements.
#BOTTLE POUR SPOUT CODE#
Multiple orders from the same customer using the same discount code will be rejected.Īlways follow safety procedures, proper usage guidelines and product warnings. Please recycle and reuse our shipping materials whenever possible.ĭiscounts are not valid on special order items or for shipping charges. Multiple purchases of the same product or multiple orders to the same address may be combined to save on packaging. Policies are subject to change, with or without notice Privacy Policy: NorthWood Candle Supply will not share your information with third parties. We are not able to make changes, cancellations, or apply discounts. Orders returned as undeliverable are subject to our standard return policy. Please verify your shipping information before placing your order. To offer the lowest per item price we require a minimum order of $15. During busier times of the year or after weekends and Holidays, there may be a longer than normal delay in processing your order for shipment. Shipping: Most orders ship the same day when placed by 11am Central time. For our heavy and bulky goods, these are shipped via Mainfreight with signature required.By placing an order, you are agreeing to the following terms and conditions. Most orders are shipped using New Zealand Post and these parcels are shipped with no-signature required. Please note we have a $50-$60 rate for shipping heavy and bulky goods like chairs and desks which will be calculated at checkout.
![bottle pour spout bottle pour spout](https://cdn.shopify.com/s/files/1/1786/2727/products/IMG_5068.jpg)
We charge a flat rate of $4.90 NZD per shipment, not including heavy and bulky goods. Please allow an extra 1-3 days for heavy and bulky goods like chairs and desks.
![bottle pour spout bottle pour spout](https://i.pinimg.com/736x/d3/c5/f2/d3c5f22a1fa3d0d99858b626ba67316b.jpg)
We encourage you to track your delivery progress using NZ Post's Tracking tool and contact us if your delivery is overdue by more than these 5 working days after dispatch. Please allow an additional 5 working days after dispatch for delivery of your order. Due to the high level of demand we kindly ask that customers be patient with us and to expect that orders will take longer than usual to be dispatched during Level 3.ĭue to the significant increase in the number of parcels being sent around New Zealand at present and additional safety procedures in place for COVID-19, NZ Post is experiencing some delivery delays.